BUSINESS CONTINUITY SOLUTIONS

Centro de recursos de Continuidade do Negócio.

Estamos comprometidos em fornecer recursos gratuitos para ajudá-lo a navegar no ambiente de negócios em constante mudança, prestando um serviço excepcional ao cliente. Encontre as melhores práticas sobre gestão remota de agentes, segurança, eficiência operacional e muito mais.

Estamos aqui para você, para que possa estar disponível para seus clientes.

SAIBA COMO A TALKDESK PODE AJUDAR

Mover para a nuvem.

Gestão do trabalho remoto.

Security.

Operational & cost-efficiency.

Growth and revenue generation.

Hire talent.

Melhore a experiência do cliente com IA.

Moving Contact Center Cloud

Mova o seu contact center para a nuvem.

Leia: Why VPN is a poor choice for enabling remote call center staff

Assista: Rapid transition to the cloud for business continuity

Leia: Voice over VPN vs. voice over cloud: A side-by-side comparison

Remote Work Management

Gestão do trabalho remoto.

Read: Get your contact center staff working remotely 

Read: Tips and tricks on how to make the best of working from home

Read: From business continuity to the new normal

Customer Story: IT naturally enables remote work with Talkdesk

Watch: 3 steps to immediately get your contact center staff working remotely

Segurança

Segurança

Read: Monitor your contact center with Talkdesk Guardian

Assista: Security best practices for remote contact centers

Watch: Making security a priority in your contact center

Aprenda: Talkdesk’s guide to security and compliance

Força de trabalho remota

Operacional e eficiência de custos.

Assista: 3 key trends driving self-service AI adoption

Assista: 4 essentials for developing a transformative self-service strategy

Leia: Making the move to omnichannel

Leia: Improve customer experience with a Virtual Agent

Leia: The future of contact centers

Transform Your Contact Center From A Cost Center To A Growth Center

Growth and revenue generation.

Read: Why and how to drive strategic growth through the contact center

Watch: Transform your contact center into a growth center


Source Hire Trained Talent

Procure e contrate talentos com formação.

Watch: The importance of fair chance hiring

Watch: Adapting your company to the modern workforce

Read: Onboarding contact center agents: A first impression that really counts

Read: Boost productivity and reduce turnover for your contact center agents

Optimize Customer Experience Ai

Melhore a experiência do cliente com IA.

Read: 4 AI elements to flatten the contact center curve

Read: AI and flattening the curve for contact centers in times of crisis

Watch: 4 ways AI can flatten the contact center curve and enable business continuity

Watch: The role of AI in CX

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