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Voice over VPN vs. voice over cloud: a side-by-side comparison

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Thanks - the Talkdesk Team.

Business continuity is top of mind for contact centers that had to move thousands of agents to work-from-home (WFH) environments. For companies that have already transitioned their contact center technology to the cloud, the transition has been easier. But for the more than 80% of organizations still running legacy on-premises phone systems, the transition is not so simple. Many companies are opting to extend their existing virtual private network (VPN) environments to facilitate 100% at-home call center agents, but this can have devastating effects on voice quality, creating customer service issues that may not become apparent until it’s too late. We stood up a test environment to compare key voice quality KPIs in a VPN vs. direct-to-cloud environment.
 
Download this white paper now and learn about:
 
<ul class="text text--16">
<li style="font-weight: 400;">Voice over VPN vs. voice over cloud test results and data points</li>
<li style="font-weight: 400;">Common issues with using VPN to connect to telephony</li>
<li style="font-weight: 400;">Split tunneling methods that complement your VPN</li>
<li style="font-weight: 400;">How to route voice traffic effectively in work-from-home scenarios</li>
</ul>

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Download the Voice over VPN vs. Voice Over Cloud: A Side-by-Side Comparison White Paper.

Voice over VPN vs. voice over cloud: a side-by-side comparison

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Unified Member Experiences: The next frontier of digital transformation in credit unions

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