Product innovation, ease of the cloud and CX in education on tap for the #1 conference and expo for customer experience
SAN FRANCISCO, June 19, 2019 — As the leader in cloud contact center solutions for innovative enterprises, Talkdesk continues to drive the market by providing innovative customer experience solutions companies need to differentiate their brand. Talkdesk will offer a view into the future of CX at the world’s largest customer contact event, Customer Contact Week, (CCW) June 24-28, at The Mirage in Las Vegas.
As the show marks its 20th year, Talkdesk celebrates major milestones, including its position as the fastest-growing provider in the cloud contact center software market, recent funding of $100 million to power the contact center of the future, and several major announcements and product launches in 2019.
Highlights of Talkdesk activity at CCW include:
- CX in Education: Innovation in customer service is extending into all facets of the economy and society. Talkdesk’s Steve Bell, director, Product Marketing, will conduct a session showcasing Talkdesk customer, 2U, which is digitally transforming higher education. The Maryland-based education technology company partners with the world’s elite colleges and universities to make higher education accessible to anyone, anywhere. To enable high-value, high-quality student coaching conversations, 2U sought a modern cloud-based contact center that was flexible, integrated with their Salesforce CRM, and offered maximum scalability, call quality and reliability. Bell will speak with Nick Snively, 2U’s senior director, Academic Success Operations, on how partnering with Talkdesk transformed 2U’s student-advisor experience, resulting in higher contact rates, conversations, staff satisfaction and NPS. The session is slated for June 26, 12:00 p.m., at The Mirage Convention Center, Foundations Stage.
- Ease of the Cloud. Talkdesk will announce a new release to accelerate digital transformation by easing the integration with on-premises platforms and Talkdesk Enterprise Cloud Contact Center solutions
- Innovation. As a Silver sponsor of CCW, Talkdesk is prominently featured in booth 702 on the show floor. Talkdesk will offer presentations and on-site demonstrations throughout the event, showcasing new ways companies can keep pace with the expectations of today’s digitally empowered consumers to deliver a personalized, proactive experience in the channel they prefer and when they prefer it.
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.