2U sees 34% staff satisfaction increase after switching to Talkdesk flexible and easy-to-use cloud contact center solutions
SAN FRANCISCO, February 19, 2019 — Talkdesk, the cloud contact center for innovative enterprises, today announced their selection by 2U, Inc., a global leader in educational technology, as its contact center solutions provider. Talkdesk supports more than 1,150 employees across four 2U offices in the U.S., two international locations, and dozens of remote employees around the world. 2U leverages Talkdesk’s unique combination of reliability, scalability and enterprise-class capabilities with consumer app-level simplicity.
“Talkdesk is a dynamic player making a significant impact in the relatively static marketplace of contact center solutions, and the industry is taking notice,” said Tiago Paiva, CEO of Talkdesk. “On-premises solutions are inadequate and unable to keep pace with the rapidly changing landscape of customer service provider needs, while the complexity of first-generation cloud platforms leave users frustrated. Talkdesk’s cloud-native architecture offers the rich functionality of legacy systems in a modern future-proof solution for contact centers of all sizes.”
2U utilizes Talkdesk for all contact center voice communications, providing a true omnichannel experience which enables customers to contact the company through their preferred method. Another key component for 2U is Talkdesk’s seamless integration with their Salesforce CRM database through Talkdesk for Salesforce. Additionally, 2U utilizes a robust suite of reporting and analytics, providing actionable insights and business intelligence to fine-tune their contact center performance.
“2U is focused on driving positive outcomes for students, a mission which permeates every facet of our business. The trusted relationship we build with students is key to helping them achieve their professional goals and successfully graduate from a program or complete a short course,” said Brad Adams, COO of university partnerships and services at 2U. “Talkdesk provides 2U with a reliable and flexible system that allows us to deliver for our university partners at scale by more effectively engaging and supporting their students.”
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.