Press Release

Talkdesk announces keynotes, agenda for Opentalk 2020 Virtual and Business Continuity Month featuring on-demand sessions available throughout May

Former Walt Disney World CX leader, Dennis Snow, headlines Opentalk 2020 Virtual keynote on implementing CX best practices

  • Opentalk 2020 shifts to a free, virtual event on May 6, 2020
  • Dennis Snow, former Walt Disney World CX leader, headlines Opentalk 2020
  • Talkdesk transforms May into CX Business Continuity Month with weekly releases of insightful and informative sessions, available for free and on-demand

SAN FRANCISCO – April 29, 2020 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today released its keynote lineup and breakout session agenda as Opentalk 2020 shifts to a free, virtual event. Opentalk 2020 Virtual on May 6, 2020, includes a full day of thought-provoking business continuity content and sessions filled with information to keep businesses agile and adaptable to the needs of employees and customers in any situation. Opentalk 2020 Virtual features keynotes from Talkdesk executives and customer experience (CX) visionaries along with on-demand sessions featuring Talkdesk experts, customers, partners and industry leaders sharing personal stories and insights for businesses to maintain forward momentum. 

Former Walt Disney World CX leader, Dennis Snow, headlines Opentalk 2020. Dennis will share the magic behind creating memorable customer experiences and how to implement CX best practices into your organization. Renowned for helping organizations deliver exceptional customer experience, Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies, including ExxonMobil, AT&T and Coca Cola. Dennis also spent several years teaching corporate philosophy and business practices to cast members and the leadership team with Disney University and coordinated the Disney Traditions program; universally recognized as a benchmark in corporate training.

“Customer experience is the key differentiator for both disruptive and established companies. Opentalk 2020 Virtual provides CX professionals new navigational insights on the customer service charts that are shifting in real-time,” said Tiago Paiva, chief executive officer, Talkdesk. “Opentalk offers an opportunity for customer service professionals to learn from expert speakers, hone their craft, stay ahead of trends and leverage best practices from customer experience leaders.” 

The wide-ranging impact of COVID-19 highlights the importance of rapid contingency plans and business agility. Businesses must have strategies in place to maximize efficiency and productivity to continue to thrive. Starting with Opentalk 2020 Virtual, Talkdesk transforms the month of May into CX Business Continuity Month. Each week Talkdesk will release new insightful and informative sessions from Talkdesk experts, customers and industry visionaries. CX Business Continuity Month kicks off on May 6 with breakout sessions from Accenture, Clear, Illuminate Education, IT Naturally and McGee-Smith Analytics. Sessions will be available for free and on-demand through the Opentalk agenda page.

As part of Opentalk 2020 Virtual, inaugural Talkdesk CX Innovator Awards winners will be announced. The CX Innovator Awards honor companies putting the customer first while pushing the boundaries of the customer experience industry. Recipients will be recognized in five categories: CX Innovator, CX Business Continuity, CX Business Impact, CX Rookie of the Year and CX Integrator.

Additional Resources: 

  • Register for free attendance to Opentalk 2020 Virtual
  • Learn more about Talkdesk’s Business Continuity™ program, free for three months

Tweet this: .@Talkdesk announces keynotes, agenda for #Opentalk2020 Virtual featuring @DennisSnow, former Walt Disney World CX leader, and the kick-off of Business Continuity Month with free, on-demand sessions available throughout May.

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About Talkdesk

Talkdesk® is the cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contacts:

Gavin Gustafson

[email protected] 

(801) 560-0073