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Press Release

Talkdesk a Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe

Talkdesk named a Visionary as first-time entrant in Magic Quadrant for CCaaS, Western Europe


SAN FRANCISCO – October 18, 2019 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced its recognition as a Visionary by Gartner in the 2019 Magic Quadrant for Contact Center as a Service, Western Europe. This is the first time Talkdesk has been recognized in the report for Western Europe; being positioned in the Visionary quadrant for its inaugural recognition.


Gartner performed a rigorous evaluation of contact center vendors for completeness of vision and ability to execute. According to Gartner, “Visionaries have strong multichannel product and service capabilities and a clear strategy for sales, marketing and business development. They differentiate themselves by adding unique functionality and/or delivery capabilities.”


“Talkdesk is honored to be recognized as a Visionary by Gartner in the 2019 Magic Quadrant for Contact Center as a Service, Western Europe,” said Tiago Paiva, chief executive officer, Talkdesk. “We see this recognition as confirmation of Talkdesk’s commitment to innovation through our cloud-native architecture and believe our innovative delivery model, and the speed at which we are able to deliver new features and functionality is a key differentiator within the CCaaS industry.”


Talkdesk has an overall peer rating of 4.5 (out of a possible score of five) among all vendors in the Gartner Peer Insights Contact Center as a Service, Western Europe market. With 83 user reviews (as of October 17, 2019), Talkdesk has the highest volume of verified Peer Insights reviews, including:


  • “Talkdesk has a great support team and a very inclusive product team. Customers feel part of the product being developed by Talkdesk. Talkdesk was able to provide global support in nine locations and 15+ languages without any downtime during an always sensitive telephony system migration.” – Global Director of Workforce Optimization, Retail industry

  • “A solution that is very quick and intuitive to deploy and operate. Configuring agents, profiles, updating IVRs and routing is super simple. Recently had to add local/toll-free numbers in a few more countries and they were operational in just a couple of minutes! We are also very satisfied with its stability; we never had an outage, as well as with Talkdesk’s support team.” – Director of Technical Services, Service industry

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. 


The full complimentary report is available here on the Talkdesk website.


Additional Information


Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison, Steve Blood, Drew Kraus, 15 October 2019. 


Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.


About Talkdesk

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com. 


Media Contacts:

Gavin Gustafson

[email protected] 

(801) 560-0073