Talkdesk positioned in Leaders quadrant based on both Ability to Execute and Completeness of Vision
SAN FRANCISCO – October 18, 2019 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced its recognition as a Leader by Gartner in the 2019 Magic Quadrant for Contact Center as a Service, North America. This is the third consecutive year Talkdesk has been positioned in the report and the first time Talkdesk has been positioned in the Leaders quadrant. For 2019, Talkdesk was positioned in the Leaders quadrant based on both ability to execute and completeness of vision.
Gartner performed a rigorous evaluation of nine contact center vendors for Completeness of Vision and Ability to Execute. According to Gartner, “Leaders are best described as suppliers with a strong multichannel product and service capability that have already amassed a large installed base of large and small customers. Leaders also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration with a variety of third-party systems.”
“We are thrilled to be recognized as a Leader by Gartner in the 2019 Magic Quadrant for Contact Center as a Service, North America, and see it as confirmation of Talkdesk’s overall product strategy and commitment to innovation,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk is purpose-built on a modern, cloud-native architecture. We believe our innovative delivery model, and the speed at which we are able to deliver new features and functionality sets us apart within the CCaaS industry.”
Talkdesk has an overall peer rating of 4.6 (out of a possible score of five) in the Gartner Peer Insights Contact Center as a Service, North America market. With 171 user reviews (as of 17 October 2019), Talkdesk also has the highest volume of verified Peer Insights reviews, including:
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their customers, resulting in increased customer satisfaction, productivity and cost savings. Through a modern cloud-native architecture, Talkdesk makes contact center operations agile to easily adapt to the constantly evolving landscape of customer service.
The full complimentary report is available here on the Talkdesk website.
Gartner, Magic Quadrant for Contact Center as a Service, North America, Simon Harrison, Steve Blood, Drew Kraus, 15 October 2019.
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Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.