Press Release

Talkdesk Alert – Talkdesk CXTalent swells to 10,000 in 10 days

May 12, 2020 – Talkdesk® announces more than 10,000 agents are now active and available in Talkdesk CXTalent™. In the first 10 business days since its launch on April 28, thousands of customer service professionals have completed free training through Talkdesk Academy™ and are now available in Talkdesk CXTalent to companies in need of skilled agents and supervisors.

Talkdesk CXTalent pool currently features:

  • 9000+ Talkdesk-certified agents
  • 1000+ professionals with supervisor experience
  • Languages supported: English, Portuguese, French, Spanish, German, Italian, Spanish, Greek, Russian
  • Industries represented: Energy, eCommerce, Financial, Insurance, Retail and Telecommunications

Talkdesk CXTalent is a gig-economy job platform fed by Talkdesk Academy and open to any customer service provider in need of additional talent. Companies can find qualified, certified candidates on the Talkdesk CXTalent marketplace and hire with ease to fill open roles, scale-up business during busy times or augment current staff due to shortages. For more information on how to join Talkdesk CXTalent as a job seeker, or to hire a certified customer service professional, please visit

Executive Quote:

“The combination of Talkdesk Academy and Talkdesk CXTalent offers solutions for both the people whose employment is a COVID-19 casualty and those businesses seeing a surge in support exceeding its workforce capacity.” – Tiago Paiva, chief executive officer, Talkdesk.

Additional Resources: 

  • Read the press release on Talkdesk CXTalent and Academy
  • Looking for work or hiring a team? Learn more about how Talkdesk CX Talent can help

Tweet this: Talkdesk CXTalent swells to 10,000 in 10 days. Thousands of customer service pros have completed free training through @Talkdesk Academy. Now available to companies in need of skilled agents and supervisors via Talkdesk CXTalent.

About Talkdesk

Talkdesk® is a cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. 

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contacts:

Gavin Gustafson

[email protected] 

(801) 560-0073