Talkdesk cloud flexibility supports company plans to double its customer service team and offer at-home working opportunities through COVID-19
SAN FRANCISCO – October 13, 2020 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced Metabolic Living will move its customer service operations to Talkdesk CX Cloud™. This fast-growing, eHealth wellness brand chose Talkdesk cloud solutions for its complete omnichannel support, including inbound and outbound voice, email, chat and text messaging, scalability to add new agents for seasonal spikes and flexibility to offer at-home work options.
“Supporting our customers with a superior level of customer service is what sets Metabolic Living apart in a highly dynamic environment,” said Chad Wilbourn, head of sales, Metabolic Living. “The agility, flexibility and stability of Talkdesk CX Cloud allows us to remain ahead of our customers’ needs through a rapid pace of product innovation in an easy-to-use and comprehensive solution.”
With plans to double the size of its customer service operations by the end of 2020, and seeing a spike in traffic due to an increased interest in personal health amid the COVID-19 pandemic, Metabolic Living chose Talkdesk for its ability to grow with the company while maintaining a high level of voice quality and system-wide reliability. By moving to Talkdesk CX Cloud, Metabolic Living now has a dependable and scalable solution to support its growth in an easy-to-use platform with added cloud flexibility to integrate with best-of-breed customer experience tools.
“Flexibility and the power to scale services up and down as business needs change is a core component of Talkdesk and exclusive to our cloud-native architecture,” said Talkdesk, chief executive officer, Tiago Paiva. “Talkdesk offers customer service organizations a simple and easy path to customize their contact center using clicks, not code, and instantly bring new agents online, including remote agents in any location, to seamlessly meet their customers’ expectations.”
Talkdesk recently announced $143 million in Series C funding, increasing the company’s valuation to more than $3 billion. This new round of funding reflects both investor confidence in Talkdesk’s business and the strategic role that superior customer experience plays among top global brands.
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Talkdesk® is the cloud contact center solution for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.
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