Talkdesk Business Continuity enables quick transition to at-home agents with ironclad security to protect valuable business and customer data
SAN FRANCISCO – September 22, 2020 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced Drivewyze Inc., the leader in connected truck services, quickly and easily moved all customer service agents to remote-work through the flexibility of Talkdesk CX Cloud™. Leveraging its cloud platform, Talkdesk Business Continuity™ solutions and browser-based tools, Talkdesk successfully completed the remote deployment of Drivewyze at-home agents overnight.
“At Drivewyze, we pride ourselves on being a flexible organization and Talkdesk now allows us to enable our entire customer support team to work from home,” said Steve Hover, Manager Customer Experience, Drivewyze. “Talkdesk offered us the agility to pivot during the COVID-19 lockdown without skipping a beat. Our customer service agents went home, logged in and got right back to work. It’s as if the office is still open, but we are all now working from home.”
In its move to remote-agents through Talkdesk, Drivewyze has full visibility into agent activities with Talkdesk Guardian™, a full suite of security controls unmatched in the cloud contact center marketplace. With security information delivered in real-time, including recommendations and warnings, Drivewyze can effectively manage internal and external security threats regardless of its agents’ location.
“Flexibility and the power to scale services up and down as business needs change is a core component of Talkdesk and exclusive to our cloud-native architecture,” said Talkdesk, chief executive officer, Tiago Paiva. “Talkdesk offers customer service organizations a simple and easy path to customize their contact center and instantly bring new agents online, including remote agents in any location, to seamlessly and securely meet their customers’ expectations.”
Talkdesk recently announced $143 million in Series C funding, increasing the company’s valuation to more than $3 billion. This new round of funding reflects both investor confidence in Talkdesk’s business and the strategic role that superior customer experience plays among top global brands.
Talkdesk® is the cloud contact center for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U and Trivago, rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.
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