Press Release

Talkdesk Chief Technology Officer Munil Shah joins Forbes Technology Council

Shah shares expert customer experience leadership and innovation insights through the invitation-only community for world-class technology executives


SAN FRANCISCO – August 1, 2024 – Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced that Chief Technology Officer Munil Shah has been accepted into the Forbes Technology Council, an invitation-only community for world-class chief information officers (CIOs), chief technology officers (CTOs), and technology executives. 

As a member of the Council, Shah will share his expert insights in original articles on the Forbes website about AI, generative AI (GenAI), automation, and other innovations transforming customer experience today. 

Shah was selected by a review committee based on the depth and diversity of his experience. Criteria for acceptance include a track record of successfully impacting business growth metrics, as well as personal and professional achievements and honors. Shah is a seasoned AI and cloud executive who leads Talkdesk product and engineering worldwide. He has valuable expertise in building large-scale enterprise software and leading high-performing global teams, which extends beyond Talkdesk to his former role as CTO at UiPath and over two decades innovating products for Microsoft. 

In addition to his role at Talkdesk, Shah is passionate about helping early-stage startups as an advisor and investor. He is excited to reach more up-and-coming technology innovators operating in early-stage startups through the expertise and guidance he delivers through the Forbes Technology Council.

Supporting Quote

Munil Shah, chief technology officer at Talkdesk, said: “I’m honored to accept the invitation into the Forbes Technology Council where I’ll work with a community of experts to share insights about critical technologies like AI and cloud. Artificial intelligence and GenAI are transforming the way people work and live at a pace faster than anyone could have imagined. It is truly an exciting time to learn from and help guide others in this journey.”

About Forbes Councils

Forbes Councils is a collective of invitation-only communities created in partnership with Forbes and the expert community builders who founded Young Entrepreneur Council (YEC). In Forbes Councils, exceptional business owners and leaders come together with the people and resources that can help them thrive.

To learn more about Forbes Councils, visit https://councils.forbes.com.

About Talkdesk

Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.

Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Media Contact:

Talkdesk Public Relations

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