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Press Release

Talkdesk opens global nominations for the CX Innovators Awards

Now in its seventh year, the program honors Talkdesk customers and partners setting the new standard in customer experience

PALO ALTO, Calif. — June 24, 2026 — Talkdesk®, a leader in Customer Experience Automation (CXA), today announced the call for nominations for its 2026 CX Innovators Awards program. Open exclusively to Talkdesk customers and partners, the annual program honors organizations and individuals achieving measurable business value and transforming customer journeys. Winners will be selected through a combination of expert evaluation by third-party customer experience (CX) industry analysts and influencers, and peer voting from the global Talkdesk customer base.

Company awards

Each company category will recognize one winner and one honorable mention:

  • Innovator of the Year: Recognizes mastery of tool orchestration, spanning advanced application programming interface (API) integrations to deploying new AI agents.
  • Rookie of the Year: Honors rapid Talkdesk deployment and verifiable ROI within the past 12 months.
  • AI Agent of the Year: Recognizes proprietary AI agents delivering measurable business value.
  • Hybrid Workforce Leader: Celebrates leadership in the seamless management and coordination of AI and human agents.
  • Modernization Maverick: Recognizes the successful transition from manual processes to modern, automated workflows.
  • Social Impact: Honors organizations creating a lasting positive impact through diversity, equity, and inclusion (DEI), global awareness, or community giving.

Individual awards

Each individual category will recognize one winner and one honorable mention:

  • AI Visionary: Honors leaders driving world-class CX through AI and emerging technologies.
  • Momentum Leader: Celebrates female leaders pushing CX innovation forward.

“We can build the most advanced platform in the world, but it is our customers and partners who continually raise the bar for what it can achieve,” said Tiago Paiva, chief executive officer and founder of Talkdesk. “I have immense gratitude for the trust they place in our technology. The CX Innovators Awards give us the perfect opportunity to shine a spotlight on their incredible achievements and the tangible business value they create.”


Nominations will close at 11:59 p.m. PDT on September 17, 2026; award winners will be publicly announced on October 26, 2026. For complete eligibility requirements, award descriptions, and submission guidelines, review the CX Innovators Awards 2026 Terms & Conditions.

Additional resources


About Talkdesk

Talkdesk® automates the world’s most complex customer journeys. By resolving customer requests from start to finish, AI agents enable a hybrid workforce where human expertise is reserved for the moments that matter most. Backed by deep industry expertise and trusted by global leaders like Canon, United Rentals, Sysco, and Kimberly-Clark, Talkdesk sets the standard for Customer Experience Automation (CXA).

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. 

Media contact

Talkdesk Public Relations

[email protected]