Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

Build Your Best Team While Being Cost Efficient

third

hero

<h3>Oups ! Il semble qu'il y ait un problème de chargement de votre expérience de contenu.</h3>
This could result from one or more of several issues:

<ul class="text text--16">
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

ORATEURS :
Daniel Matos, Director of Product Management at Talkdesk
Richard Lawrence, Senior Director of Product Management at Talkdesk
 
Customer support teams are handling an increasing number of contacts while being asked to work remote and manage multiple channels. They are reaching their limit and it has never been more crucial for support team leaders to maximize staffing strategy. As customer demand continues to increase, service leaders need to have clear insight and planning capabilities for their team’s schedule as well as the resources available to add additional staff when needed. In order to optimize your support team’s performance, deploying cutting edge workforce management capabilities, paired with a network of available staffing resources, can alleviate the burden of planning for the influx of customer contacts. 
Join us to learn how your contact center can become more efficient by getting the most out of your staff’s schedule and how to utilize a global talent pool to ensure complete coverage in order to provide a great customer experience.

Remplissez le formulaire pour regarder l'enregistrement !

Build Your Best Team While Being Cost Efficient

Veuillez patienter pendant que nous validons vos paramètres de confidentialité.

Vous pourriez également être intéressé par :

ChatGPT and the contact center of the future

Unified Member Experiences: The next frontier of digital transformation in credit unions

ChatGPT et l'avenir du service client

L'art du faisable : Chat GPT et les autres tendances qui transforment le service client du commerce de détail