IDC Marketscape Worldwide Insurance Customer Experience Platforms 2026 Vendor Assessment

Talkdesk has been named a Leader in the IDC MarketScape: Worldwide Customer Experience Platforms for Insurance 2026 Vendor Assessment

Download your complimentary copy of the excerpt to explore IDC’s evaluation of customer experience platforms for insurance and learn why Talkdesk was positioned in the Leaders Category.

Inside the IDC MarketScape:

• Insurance modernization: How CX platforms can support modernization across the insurance enterprise
• Vendor Assessment: How IDC MarketScape evaluated insurance CX platforms

• Vendor Assessment: How IDC MarketScape evaluated insurance CX platforms

SOURCE: “IDC MarketScape: Worldwide Insurance Customer Experience Platforms 2026 Vendor Assessment”, August 2026, IDC # US54121226.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.