Industry Event
NRF'24 Retail’s Big Show
Javits Convention Center | New York City, NY
Jan. 14 – 16, 2024
NRF with Talkdesk.
We’re excited to meet you and share with you insights, best practices, and actionable takeaways around creating and delivering exceptional customer experiences.
Visit us at the Talkdesk kiosk at the AWS booth #6020 to speak with our retail industry experts to talk about how you can end bad customer service while reducing costs and improving customer loyalty.
Book a meeting with us.
Spend 30 minutes with one of our retail industry experts to discuss how you can modernize your customer service to deliver exceptional business outcomes for your customers while improving your bottom line.
AWS Tech Talk
King Arthur Baking Company transforms the contact center into a growth-driver with Talkdesk
AWS Booth 6020 theater
Sunday, Jan. 14 at 2:00 – 2:15 p.m.
With the aim of revolutionizing both customer and employee experiences, King Arthur Baking Company, celebrated for its premium baking products and deep roots in American baking, looked to Talkdesk to usher them into the next era.
In collaboration with Talkdesk, they will introduce cutting-edge AI solutions, powered by AWS, to craft seamless customer journeys across all channels.
Join this session to understand the vision and methodology behind King Arthur’s pursuit of efficiency and satisfaction through AI-powered technology. Dive into their strategy to modernize the contact center and foster growth in collaboration with Talkdesk.
AWS Lunch & Learn
Women in Retail Tech Panel
AWS Booth 6020 theater
Monday, Jan. 15 at 12:00 – 12:45 p.m.
Join us for an inspiring and insightful Women in Retail Tech Panel, featuring four female innovators from the industry, including Talkdesk’s Shannon Flanagan, VP of Retail and Consumer Goods. Learn about and discuss their experiences, challenges, and wins. The panelists will share their career journeys, provide valuable insights, and discuss how their paths as women in the dynamic tech world led them to where they are today.
AWS Tech Talk
Dreaming Big: Serta Simmons Bedding’s Customer Service Journey
AWS Booth 6020 theater
Monday, Jan. 15 at 1:00 – 1:15 p.m.
Discover how Serta Simmons Bedding dared to dream differently about customer service. In this session, the Serta Simmons Bedding team will delve into their AI innovations and strategic shifts that have transformed their customers’ and employees’ experiences. Hear how Talkdesk solutions, powered by AWS, have enhanced Serta Simmons Bedding’s customer and employee satisfaction, streamlined operations, and provided data-driven insights that empower deeply personalized experiences.
Discover how Serta Simmons Bedding dared to dream differently about customer service. In this session, the Serta Simmons Bedding team will delve into their innovation using AI and strategic shifts that have transformed their customers’ and employees’ experiences. Hear how Talkdesk solutions, powered by AWS, have enhanced Serta Simmons Bedding’s customer and employee satisfaction, streamlined operations, and provided data-driven insights that empower deeply personalized experiences.
Book a meeting with us.
With our automation-first solutions that leverage AI to optimize their most critical customer service processes, Talkdesk helps retailers deliver a holistic customer experience journey that is unified and seamless – online & offline.
Book a meeting to speak with one of our retail experts – let us know your preferred date & time.
Register for NRF 2024 today
Hope to see you at the event — don’t forget that retail clients can use the discount code 10428 for 20% off on the event conference pass!