Delivering Concierge Excellence at Scale with Talkdesk AI.

Founded in 2008, John Paul specializes in relationship marketing, offering white-label concierge services, affinity programs, and bespoke event creation. With a global team of 350 expert Concierges and a prestigious network of over 10,000 partners, John Paul crafts memorable experiences that strengthen brand loyalty. Powered by a proprietary digital platform, the company delivers ultra-personalized content and services at scale—blending innovation, luxury, and human touch to elevate customer engagement.

John Paul has leveraged Talkdesk to elevate its customer experience and operational efficiency. With seamless CRM integration and 24/7 omnichannel support, Talkdesk enables John Paul to deliver consistent, high-touch service across all client interactions. Automation features allow for deeply personalized experiences tailored to each client’s program, wait times, time zone, and language—contributing to an impressive global satisfaction score of 8.4 out of 10. Talkdesk’s flexibility has also supported rapid global expansion, including a recent office launch in the Middle East that was operational from day one. AI capabilities are opening new opportunities, allowing John Paul to scale services to more languages and market segments, while Agentic AI and Talkdesk Copilot assist concierges during live calls for even smoother interaction.