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Customer stories

True challenges.
Real results.

michaels

teka

ouro@2x

metro

jk-moving

evarahealth

farfetch

wafd-bank

canon

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mcu

memorialhealth

novobanco

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BankUnited’s customer service is becoming its best self.

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12%

abandonment rate reduction.

24s

average hold time decreased.

"One of the value propositions of Carey to our customers is our systems including Talkdesk are extremely reliable."

"One of the value propositions of Carey to our customers is our systems including Talkdesk are extremely reliable."

Charlie Majane Chief Technical Officer, Carey

"We're growing as a company, so it's absolutely key to partner with a company that showed us the same things that we valued as a business."

"We're growing as a company, so it's absolutely key to partner with a company that showed us the same things that we valued as a business."

Clare Sampson, Head of Operations, WPA

"Our culture is based on excellence and tailor-made services. With Talkdesk, we have found a partner who aligns with our values."

"Our culture is based on excellence and tailor-made services. With Talkdesk, we have found a partner who aligns with our values."

Hubert Choplin Global Data & CRM Director, John Paul

“Deployed across sixteen countries, this well-designed solution simplified processes, enabling us to deliver better customer service and consistently improved customer experiences.”

“Deployed across sixteen countries, this well-designed solution simplified processes, enabling us to deliver better customer service and consistently improved customer experiences.”

Thierry Boyer - CIO, EMEA & LATAM, Tarkett

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