PLATFORM

PCI Payment

Securely manage credit card transactions in a PCI-compliant environment.

Reduce Risk and Increase Customer Satisfaction

With so much commerce taking place over the phone, chat, email and online, contact centers are often a target of external threats and a key focal point for PCI regulators. Ensure all financial transactions between you and your customers are properly handled with a PCI-DSS Level 1 compliant solution that provides a secure and compliant means of processing sensitive credit card data.

Increase Caller Satisfaction

Offer customers peace of mind by providing a simple, secure way to facilitate credit card transactions over the phone — whether they happen with an agent or in the IVR. Talkdesk PCI Payment™ integrates with all major Payment providers, so callers can use their preferred card.

"Fraud losses worldwide reached $27.85 billion in 2018 and are projected to rise to $35.67 billion in five years and $40.63 billion in 10 years."

2018 Nilson Payment Card Fraud Report

Improve Security and Compliance

When callers provide credit card details, that information is never surfaced in the call recording or on the agent’s screen. And, because no credit card data is sent to or stored in the contact center environment, your workforce is protected from fraud and social engineering.

Ensure Seamless Conversations

Add security without adding complexity. Using PCI Payment doesn’t disrupt a live call, so your customer can continue to be guided and receive agent assistance through the process.

Keep Your Contact Center Safe From Threats

Proactively monitor your contact center security with Talkdesk Guardian™, an unmatched solution in the cloud contact center marketplace.

Hear Why Our Customers Love Talkdesk

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Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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