With so much commerce taking place over the phone, chat, email and online, contact centers are often a target of external threats and a key focal point for PCI regulators. Ensure all financial transactions between you and your customers are properly handled with a PCI-DSS Level 1 compliant solution that provides a secure and compliant means of processing sensitive credit card data.
Offer customers peace of mind by providing a simple, secure way to facilitate credit card transactions over the phone — whether they happen with an agent or in the IVR. Talkdesk PCI Payment™ integrates with all major Payment providers, so callers can use their preferred card.
When callers provide credit card details, that information is never surfaced in the call recording or on the agent’s screen. And, because no credit card data is sent to or stored in the contact center environment, your workforce is protected from fraud and social engineering.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.