Talkdesk’s desktop notifications feature sends you a popup message each time a call comes in to your call center. These notifications occur outside of the browser window, so they are able to function whether or not Talkdesk is currently open. You can choose to minimize your browser, work within another tab or work within Talkdesk and you will still receive the desktop notification. This feature allows you to be productive in all areas of your business, without fear of missing a call in Talkdesk.
When desktop notifications are activated, you will receive both an audio and visual indication that a call is coming in. This allows you to prioritize other activities without the expense of accidentally missing a call.
Once you receive a desktop notification, simply click on it and Talkdesk will automatically open. You can then view more detailed caller information to inform your decision of whether or not to accept the call. This makes it easy to screen calls without actively having to keep Talkdesk open.
This call center software feature allows you to perform the following tasks and still be alerted that a call is coming in: interact with customers using other business tools, finish after call work in back office systems, send emails from a different browser tab and/or work within another browser window. Remain productive in other areas of your business while still ensuring that you are available to your callers with desktop notifications.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.