Business Transformation Services

Developing Your CX Strategy

Know the Financial Returns of Investing in Contact Center Business Transformation

It takes skills to build a tailored roadmap and business case for CX transformation. Our CX Strategists have those skills. We’ll partner together and create a business case tailored to your specific contact center transformation needs and desired business outcomes. Improve agent efficiency. Enhance customer satisfaction. Reduce costs. Our team will help you develop an actionable plan for success and partner with you every step of the way from strategy, to implementation, to value realization.

Align with a CX Strategy Engagement

Here is how Talkdesk CX Strategists will engage with your team throughout our collaborative CX Strategic Engagement process.

  • We’ll identify and quantify how our platform can impact your most important KPIs and the associated ROI
  • We’ll deliver a customized engagement unique to your business and use case, identifying actionable targets for your support, sales, or any function in between
  • Your team will receive a robust set of deliverables tailored to your organization, including an industry benchmark report, a business process maturity assessment, a roadmap of recommendations to achieve your business goals and a financial analysis

Is a CX Strategy Engagement Right For You?

A Strategic Value Engagement will be of high-value for your business if:

  • You’re building a strategic plan to maximize operational efficiency and customer engagement
  • You want to understand the financial impact and cost savings the Talkdesk platform can bring to your organization
  • Your business and customer experience technology suite is shifting to cloud technologies
  • You want a partner that will truly understand your business challenges and provide guidance on how to best leverage a full suite of contact center technologies from Omnichannel to Workforce Management to Quality Management
  • You’re looking for support in getting budget approvals and executive alignment for a contact center upgrade

Evaluate Your Contact Center Maturity Level and See How You Stack-up

Compare key metrics, see where you stand against your peers, and uncover opportunities to improve your customer experience with a CX Strategy Engagement where you’ll receive custom deliverables such as:

  • Targeted findings and recommendations gathered from discovery and analysis
  • A business impact ROI analysis with potential savings and increased revenue
  • An actionable strategic business plan and roadmap for improving short-term and long-term operations

Achieving Your Desired Business Outcomes

Some typical findings and results your business might see include:

  • Reduction in call handling times by 8-12%
  • Increased resolution of support inquiries within your IVR by 10-15%
  • Deflection to digital channels (Chat, SMS, Social)
  • Reduced system administration time and resources
  • Increased agent productivity, sales team performance, and connect rates

Talkdesk is Your Strategic Partner

Watch our webinar to learn how Talkdesk developed a strategy for Hornblower Events and Cruises Inc. to become more CX-centric by:

  • Increasing agent productivity while streamlining operational costs
  • Ensuring their customers intelligently reached the right support channels
  • Enabling agility and scalability to support their future growth strategies

Begin Your CX Transformation Journey with Talkdesk

Request a free session with our team of CX Strategists who will expertly evaluate your levels of CX maturity and work with you to develop a strategic plan to build world-class customer experiences.

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