Talkdesk Named to Constellation ShortList for Cloud Customer Service & Contact Center Software

By Gavin Gustafson

0 min read

We are happy to announce that Talkdesk was named to the Constellation ShortList™ for Cloud Customer Service & Contact Center Software in Q3 2018. The technology vendors included in the Constellation ShortList offer the key requirements for early adopters pursuing digital transformation initiatives.

With enterprise class performance and a consumer-like ease of use, Talkdesk allows companies to make customer experience a competitive advantage. Talkdesk’s easily adaptable contact center operations enables companies to evolve with the changing needs of customers and customer service teams, resulting in increased productivity, customer satisfaction and cost savings.

Powerfully Simple, Seamlessly Connected, Endlessly Adaptable, Enterprise Class

“The latest Constellation ShortList updates reflect the leading solutions sought after by both our analysts and early adopter clients. We often work with market leader and fast follower clients to identify the leading solutions that apply exponential technologies to enterprise scale and security requirements. These lists constantly change, and the updates reflect the dynamism in the market and the expertise our analysts have in recommending the best solutions to our clients,” said R “Ray” Wang, chairman and founder at Constellation Research.

Constellation Research advises leaders on leveraging disruptive technologies to achieve business model transformation. Products and services named to the Constellation ShortList meet the threshold criteria for this category as determined through client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research. The Constellation ShortList is frequently updated as market conditions change.

"To make customer experience a competitive advantage, companies must improve the speed and quality of live customer interactions. Traditional on-premise and first generation cloud systems are both are too complex, siloed and rigid to keep pace with ever evolving technologies and customer expectations. That’s why enterprises are turning to Talkdesk."

Tiago Paiva, Talkdesk CEO

Learn How Talkdesk Enterprise Contact Center Platform Delivered an ROI of 346%


Gavin Gustafson

Gavin is PR Manager at Talkdesk. Outside of the office, Gavin can be found golfing, skiing, and enjoying Utah's great outdoors.