Talkdesk Grows 3X and Expands Roster of Prominent Contact Center Leaders

Proven industry veterans flock to Talkdesk as company accelerates growth in enterprise market

Talkdesk, the enterprise contact center platform, today announced a three-fold increase in Q1 2018 bookings over the previous year Q1, due to a large increase in the number of Enterprise customers. Rapid growth and a focus on innovation attracted 22 new industry experts and contact center veterans to join the company’s U.S. leadership, product and operations teams. As Talkdesk leads the disruption of the contact center space, the company continues to gather top talent from across the competitive landscape resulting in an 85% headcount increase over the past 18 months alone.

“Talkdesk is the fastest growing Contact Center as a Service (CCaaS) provider and is attracting industry veterans who are excited to be part of the most progressive offering in the market,” said Tiago Paiva, CEO of Talkdesk. “At Talkdesk we recognize that deep contact center knowledge and experience is crucial to our long-term success. This recent infusion of talent and expertise will power our disruption of the enterprise contact center market and drive the industry forward.”

Recent key senior hires include:

• Michael Reed as Senior Vice President of Engineering, formerly of Hewlett-Packard, LiveVox and Microsoft
• Jon Heaps as Vice President of Channels, formerly of ShoreTel, Corvisa, CarrierSales and inContact
• Tom Milligan as Vice President of Strategic Partnerships, formerly Vice President of Emerging Markets at inContact
• Doug Leavitt as Head of Platform, formerly Director Product Management at inContact
• Janice Rapp as Head of Product Marketing, formerly Senior Director, Product Marketing at inContact
• Chris Sargent as Head of Sales Enablement, formerly Director, Sales Enablement at inContact
• Cathy Tomczak as Head of Omnichannel, formerly Senior Director, Product Management at inContact