Contact Center Trends

Stop Thinking About Your Contact Center as a Cost Center

Stop Thinking About Your Contact Center as a Cost Center
by Melanie Turek

November 12, 2020

min read

The Comprehensive Guide to Reduce Costs and Improve Efficiency in the Contact Center

Use this guide to explore the various ways in which you can get the most out of your contact center investments through integration, automation and leveraging cloud-native products. Learn how you can reduce your costs and improve your efficiency so you can deliver the best customer experience.

Melanie Turek

Melanie Turek is a VP of Research at Frost & Sullivan, where she specializes in the area of connected work. Melanie has been a full-time tele-commuter for 20 years, allowing her to live in small-town Colorado where she skis, bikes, hikes and tries to avoid shoveling snow as much as possible.

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