Retail and Consumer Goods

Contact center insights: The gold mine you didn’t know you had

Liza Amlani
By Liza Amlani

0 min read

Contact center insights enable a man agent with a laptop to provide great customer service while talking to a woman customer that is shopping for tennis shoes
Gold Mine Retailers Dont Know They Have


Contact centers insights: The gold mine retailers don’t know they have

Liza Amlani

Liza Amlani

Liza is a retail industry veteran and the go-to expert in merchandising, product creation and accelerating speed to market. Her retail career spans over 20+years and she has worked with familiar brands including Ralph Lauren, Nike,Sporting Life, Club Monaco and several others. Liza is a respected voice and is cited in Forbes, Total Retail, RetailWire, Retail Insider, Bloomberg, Chain Store Age, Wall Street Journal, Sourcing Journal, and FootwearNews.