Information Security

Own Your Privacy: 4 tips to keep your customer’s data safe

By Edgar Pimenta

0 min read

Data Privacy Day 2020

Talkdesk joins StaySafeOnline to commemorate Data Privacy Day, on January 28, under the motto: Own Your Privacy. Recognized as a Data Privacy Day 2020 Champion, Talkdesk supports this international effort to empower individuals and encourage businesses to respect privacy, safeguard data and enable trust. As a Champion, Talkdesk lives by the principles that all organizations share the responsibility of being conscientious stewards of personal information and that security-savvy employees are the strongest link within the data security chain.

Talkdesk participates in a growing global effort among nonprofits, academic institutions, corporations, government entities, municipalities and individuals to raise awareness for data privacy concerns at home, at work, at school, and in their communities. Through collaboration and unified, consistent messaging about privacy and protecting personal information, Talkdesk and all Data Privacy Day Champions have the shared purpose of improving individual and business consciousness toward respecting privacy, safeguarding data and enabling trust.

How Can You Protect Your Business?

Here are 4 tips to follow so you can Own Your Privacy and keep your customers’ data private and safe:

1. Update your privacy settings

Stay aware of online providers that have access to your (and your customers’) data and how it is collected through apps and websites you use in your business. Set an event on your calendar to revisit your company security settings regularly and make sure you keep your security policies in check and up-to-date.

2. Keep a clean machine

Having the latest security software, web browser and operating system are among the best defense against viruses, malware, and other online threats. Update them regularly to stay protected against new security threats.

3. Share with care

Rely on encrypted storage for customer data and always use platforms and messaging apps with end-to-end encryption. This will ensure information is safe and sound from the moment it is sent to the moment it is received.

4. Privacy is good for business

Every employee within a company plays a key role in how privacy is achieved and maintained along the data security chain. Have in place security and privacy programs to promote best practices. Make sure your customer information is only available to those who need it: remind employees to always lock their computer when walking away and avoid connecting to public wi-fi networks at all costs.

How Talkdesk protects the data of your customers

At Talkdesk, we take privacy and security seriously and work every day to improve and keep customer information safe. Information security is supported and encouraged at the highest management level and seen as a competitive advantage. It’s implemented through a continuous improvement system and based on processes and organizational, infrastructure, physical security and security operations.

We care for privacy and give our customers full control over their data. The customer must then decide who in its organization has access to what sort of information and assign levels of protection and data clearance permissions according to specific roles.

Talkdesk and its customers are subject to several privacy and data protection laws and regulations. Talkdesk monitors the regulation landscape and always aims to comply with those that are the most demanding regulations. Talkdesk is compliant with:

  • The Health Insurance Portability and Accountability Act (HIPAA) where we act as a Business Associate.
  • The General Data Protection Regulation (GDPR), where we assume processor duties by providing our GDPR covered customers with a Data Processing Agreement (DPA).
  • GDPR principles are also part of the Talkdesk Privacy Policy, which has recently been updated to comply with the California Consumers Privacy Act (CCPA).

Talkdesk is also a member of the International Association of Privacy Professionals and joined the Data Privacy Day initiative, led in North America by the National Cyber Security Alliance (NCSA), a nonprofit, public-private partnership dedicated to promoting a safer, more secure and more trusted internet. Know more about Talkdesk Security Policies.

Talkdesk Security Policies

An overview of Talkdesk’s approach to security and compliance

The information provided in this article does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available in this article are for general informational purposes only. Readers should contact their attorney to obtain advice with respect to any particular legal matter.


Edgar Pimenta

Edgar is Information Security Director at Talkdesk and a Security and Privacy enthusiast with a strong mindset for processes. When he is not working, you can probably find him sailing and hanging out with family and friends.