Last Updated: September 21, 2018
Talkdesk complies with the EU-U.S. Privacy Shield and the Swiss – U.S. Privacy Shield Framework. Please see Sections 5 and 6 below for more information
As is true of most apps and web sites, we gather certain information (such as mobile provider, operating system, etc.) automatically and store it in log files. We use this information, which does not identify individual users, to analyze trends, to administer the website, to track users movements around the website and to gather demographic information about our user base as a whole. We may link some of this automatically-collected data to certain Personally Identifiable Information.
When you register with us via our website or through an App, we may ask you for some Personally Identifiable Information, such as your first and last name, email address, broad demographic information, and certain marketing preferences. You may review and update this Personally Identifiable Information in your profile by logging in and editing such information. We will not rent or sell your Personally Identifiable Information to third parties.
In addition, if you have an account with Salesforce, ZenDesk, Desk.com or other similar websites, your Social identity, may be associated with your data.
We also collect personally identifiable information from our employees and contractors provided to us as part of the job application process, in connection with ongoing involvement with the company, and in connection with the termination of employment.
If you send a “Do Not Track” request through your web browser, we do not currently respond or take any action with respect to web browser “do not track” signals and will still collect and use your browsing data to improve security, to provide our website and to generate reporting statistics, and we will track other web sites that you may have visited. We may allow third parties, such as ad servers, to collect personally identifiable information about your online activities over time and across different websites when you use our website.
We will never knowingly collect any personal information from children under the age of 13. If we obtain actual knowledge that we have collected personal information from a child under the age of 13, that information will be immediately removed from any access. Because we do not collect such information, we have no such information to use or to disclose to third parties. We have designed this policy in order to comply with the Children’s Online Privacy Protection Act (“COPPA”).
We use personal information in connection with the website and may contact you regarding account activities, new versions and product offerings, or other communications relevant to the website. Your personal information may be used: to improve our website and our services to you; to improve our customer service; to personalize your user experience; to be transferred to our subsidiaries and affiliated companies for processing and storing such information; share information with third parties for marketing or other purposes; or to help us run a promotion, contest, survey or other website feature.
If you contact us by email or by filling-out a registration form, we may keep a record of your contact information and correspondence, and may use your email address, and any information that you provide to us in your message, to respond to you. In addition, we may use the personal information described above to send you information regarding the website. If you decide at any time that you no longer wish to receive such information or communications from us, email us at [email protected] and request to be removed from our list. The circumstances under which we may share such information with third parties are described in part (4) below.
We may, in certain instances, collect credit card or banking and related information when an individual orders a service. Talkdesk uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of credit card processing on Talkdesk’s behalf. When the credit card or banking information is submitted to us, such information is encrypted and is protected with SSL encryption software. We will use the banking information for purposes of processing and completing the requested transaction payment, and the information will be disclosed to third parties only as necessary to complete the job.
We use personal data of employees for the purposes of:
– payroll administration,
– filling employment positions,
– maintaining accurate benefits records,
– meeting governmental reporting requirements,
– health and safety management,
– performance management,
– company network access, and
We operate or lease secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information. Notwithstanding such measures, we cannot guarantee that our security measures will prevent our computers from being illegally accessed, and the individual information on them stolen or altered.
Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
Third Party Hosting, Serving and Storage
WE MAY CONTRACT WITH A VARIETY OF THIRD PARTY SUPPLIERS, PROVIDERS, AND VENDORS FROM TIME TO TIME, TO PROVIDE FOR OUR HOSTING, AUTHENTICATION, SERVING, STORAGE AND TELECOMMUNICATION NEEDS, ETC., INCLUDING WITHOUT LIMITATION STORAGE OF OUR USERS PERSONALLY IDENTIFIABLE INFORMATION. WE SHALL NOT BE RESPONSIBLE NOR LIABLE FOR, AND HEREBY DISCLAIM, ALL RESPONSIBILITY AND LIABILITY FOR CULPABLE (INCLUDING WITHOUT LIMITATION NEGLIGENT) ACTS OR OMISSIONS BY OUR THIRD PARTY SUPPLIERS OR VENDORS, EXCEPT AS DESCRIBED IN SECTION 6 BELOW IN THE CASE OF POTENTIAL LIABILITY FOR ONWARD TRANSFERS OF DATA UNDER THE EU-U.S. PRIVACY SHIELD OR SWISS – U.S. PRIVACY SHIELD FRAMEWORK.
We may use third parties to help operate our website, authenticate users, manage human resources and deliver products and services, and may share limited Personally Identifiable Information with our service providers, vendors, suppliers, advertisers and other third parties that provide products or services for or through the website (such as website or database hosting companies, authentication providers, address list hosting companies, e-mail service providers, analytics companies, distribution companies and other similar service providers that use such information on our behalf).
When you visit the Site or use the Service, we use session “cookies” – a piece of information stored on your computer – to allow the Site or Service to uniquely identify your browser while you are logged in and to enable Talkdesk to process your online transactions. Session cookies also help us confirm your identity and are required in order to use the Service. Talkdesk uses persistent cookies that only Talkdesk can read and use, to identify you as a Talkdesk customer and make it easier for you to log in to the Service. Users who disable their web browsers’ ability to accept cookies will be able to browse our Site, but will not be able to access or take advantage of the Service.
As you browse Talkdesk, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners enable us to present you with retargeting advertising on other sites based on your previous interaction with Talkdesk. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.
We may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, our website, our Apps and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.
We take reasonable steps to ensure the privacy of data uploaded. We reserve the right to use or disclose your Personally Identifiable Information and other information in response to subpoenas, court orders, warrants, or legal process, or to otherwise establish or exercise our legal rights or defend against legal claims or in the event you violate or breach an agreement with us. We may use and disclose your Personally Identifiable Information if we believe you will harm the property or rights of us or others.
In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets as well as in the event of a bankruptcy, assignment for benefit of creditors or receivership, your Personally Identifiable Information may be disclosed and will likely be among the assets transferred. You may be notified thereafter via prominent notice on our website for 30 days of any such change in ownership or control of your personal information. We further reserve the right to disclose or transfer your personal information to companies who are affiliated, have invested or are considering an investment or business arrangement with us in our sole discretion.
We offer individuals the right to access and ability to correct or delete, if necessary, their personal information which we collect and process. If you have any questions or complaints, or wish to exercise your rights, please contact us at: [email protected]. Additionally, you may choose to limit the situations where your personal information is disclosed to third parties or used for any purpose that is materially different from the purposes for which it was originally collected or subsequently authorized to be used by you. To do so, please contact us at [email protected].
To the extent that you provide us with Personally Identifiable Information, our goal is to maintain accurate information, so if you wish to delete or correct any inaccuracy in your Personally Identifiable Information, you may submit a request by email to [email protected] Please include adequate details for your request.
The use of technology on the Internet, including cookies and web beacons, is rapidly developing. As a result, we strongly encourage individuals to revisit this policy for any updates regarding its use of new technology.
We may use Personally Identifiable Information to advertise, directly or indirectly, to individuals using direct mail marketing or telemarketing using telephones and cell phones. You may have your telephone number or cell phone number listed on a state or federal do not call registry. By registering and using this Service, you are waiving your rights and privileges under these laws and expressly giving permission of Company and any agent of Company the right to contact you by telephone or cell phone, and you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the “Rule”). Further, if you are residing outside the United States, by registering and using this Service, you acknowledge that the processing of your individual information may involve the transfer of such Individual information from within or outside the European Economic Area (“EEA”) to countries within or outside the EEA whose data protection regulation may not be as stringent as that within the European Union. We may use individual information to provide the services you’ve requested, including services that display customized content and advertising.
Wireless Addresses. If the e-mail address you provide to us is a wireless e-mail or text address or if you provide a phone number for text messaging, you agree to receive messages at such address from us or our business associates (unless and until you have elected not to receive such messages by following the instructions in the unsubscribe portion of this policy). You understand that your wireless carrier’s standard rates apply to these messages. You represent that you are the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges.
We will use your Personally Identifiable Information for any marketing and survey purpose on our behalf and our affiliates, parent and subsidiaries to send information to you about additional goods or services that may be of interest to you. In addition, we may disclose your Personally Identifiable Information to third party agents and independent contractors to help us conduct our marketing and survey efforts and to share with other companies in connection with marketing efforts including but not limited to direct marketing. You may have no relationship with these other companies.
We may provide an offering which is co-sponsored by another company. In those situations, the Personally Identifiable Information we obtain from you in connection with such offering may be shared with our co-sponsor. In those situations, our co-sponsors will have the right to use your Personally Identifiable Information for their own purposes, in accordance with their own policies. If you do not wish for the information we obtain from you to be shared with our co-sponsor, then do not enter such contest, sweepstake or other offering or otherwise provide to us any Personally Identifiable Information in connection with such contest, sweepstake or other offering. We are not responsible for how our co-sponsors may use your information.
We may sell or transfer non-individualized information, such as summary or aggregated anonymous information, about all persons or sub-groups of persons.
If necessary, we have further committed to refer unresolved privacy complaints under the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield to JAMS, an alternative dispute resolution provider located in the United States. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://www.jamsadr.com/eu-us-privacy-shield.
As a last resort, privacy complaints that remain unresolved after pursuing these and other channels may be subject to binding arbitration before the Privacy Shield Panel to be created jointly by the US Department of Commerce and the European Commission. The Federal Trade Commission has jurisdiction over Talkdesk’s compliance with this policy and the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield, Talkdesk is potentially liable.
In accordance with California Civil Code Section 1789.3, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to [email protected] For more information about protecting your privacy, you may wish to visit: http://www.ftc.gov