Ooma Enterprise will integrate the best-in-class Talkdesk contact center platform into its award-winning business phone solution.
Ooma Enterprise is a highly customizable and scalable unified-communications-as-a-service (UCaaS) offering for mid-sized and large enterprises. Providing a globally distributed, highly reliable architecture and an API-first design, Ooma Enterprise is the communications engine for customers such as Slack, Grafana and Optimizely. Ooma Enterprise features include custom app integrations, advanced call analytics, desktop and mobile apps, team chat, and more. By combining Ooma Enterprise and Talkdesk, customers are able to engage with a single vendor to implement bespoke solutions for communications and contact center needs.
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Talkdesk powers customer interactions for more than 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez. Benefits of the Talkdesk solution for Ooma Enterprise customers include:
Seamlessly Connected – Delivers personalized customer experiences by leveraging over 50 out-of-the-box integrations including Salesforce and ServiceNow, plus open APIs that enable integration across an organization’s entire ecosystem.
Endlessly Adaptable – Satisfies rapidly-changing customer expectations with a nimble platform. Organizations can quickly design interactive voice responses (IVRs), configure routing flows, add agents and provision numbers with clicks, not code.
Enterprise Class – Global, reliable, scalable and secure. The microservices API-driven architecture gives the flexibility to serve customers anywhere, on any device and through any channel.
Powerfully Simple – Easy to implement and easy to use.
Talkdesk will also add Ooma Enterprise to its Talkdesk AppConnect store. As the world’s first enterprise app store, Talkdesk AppConnect unites best-in-breed software to redefine the way businesses integrate their call center platform, facilitating every step of the process, from discovery to purchase.
"Ooma shares our commitment to giving customers simple yet powerful tools to build the solutions they want, rather than be forced to swallow overpriced, fixed platforms that don’t always meet their needs."
Tiago Paiva, Talkdesk CEO
Eric Stang, chief executive officer of Ooma, said, “One in ten UCaaS users in an organization works in a contact center, either serving external customers or employees through departments such as information technology or human resources. That’s why we’re excited to offer the category-leading Talkdesk platform to Ooma Enterprise customers.”
Learn why, according to Frost & Sullivan, Talkdesk is the fastest-growing provider in the cloud contact center market.