Forrester Research today released The Forrester Wave™: Cloud Contact Centers, Q3 2018, listing Talkdesk as a Strong Performer.
The Forrester Wave™ is a data-driven evaluation of software, hardware, and services markets, used to inform buying decisions. For this report, the first Forrester Wave focused on cloud contact center providers, Forrester performed a 32-criteria evaluation to identify the most significant providers to research, analyze and evaluate. Vendors were scored on current offering, strategy and market presence.
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Talkdesk was noted for its “Product Architecture”, and received the highest possible score in the “Breadth of CRM Vendor Integrations” and “Partner Ecosystem” criteria. In the report, Talkdesk was cited for its broad array of integrations and the unique and innovative capabilities of AppConnect, which provides single click access and installation of partner applications such as speech analytics. Also noted was the company’s support of a broad library of CRM integrations; “[Talkdesk] has doubled down on its integration with SalesforceⓇ to provide single sign on/user management, integrated reporting, and support for all Salesforce supported digital channels.”
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