Call Center

How to Develop a Quick Start Guide That Prevents Calls and Emails

A Quick Start Guide: What It Is and Why Your Customers Need One

Leslie O'Flahavan

Leslie O’Flahavan has helped thousands of people learn to write well. As Founder of E-WRITE, she’s is a problem-solver for all the writing-related challenges faced by contact centers: e-mail, chat, and social media. She helps contact centers train agents to write excellent e-mail, measure the quality of their e-mails to customers, and rewrite and maintain their entire template library.

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