Contact Center Trends

A Quick Start Guide: What It Is and Why Your Customers Need One

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A Quick Start Guide: What It Is and Why Your Customers Need One
Make Customer Experience Your Competitive Advantage

Make Customer Experience Your Competitive Advantage

Leslie O'Flahavan

Leslie O'Flahavan

Leslie O’Flahavan has helped thousands of people learn to write well. As Founder of E-WRITE, she’s is a problem-solver for all the writing-related challenges faced by contact centers: e-mail, chat, and social media. She helps contact centers train agents to write excellent e-mail, measure the quality of their e-mails to customers, and rewrite and maintain their entire template library.