Artificial Intelligence

3 frequently asked questions about Gen Z customer service

Antonio Gonzalez
By Antonio Gonzalez

0 min read

A woman interacts with customer support through digital channels
Gen Z Customer Service


Gen Z & customer service: The risks and opportunities

Antonio Gonzalez

Antonio Gonzalez

Antonio Gonzalez has been helping organizations navigate CX transformation and embrace new technologies through research and insights for five years, most recently with Gartner. He is based in Portland, Oregon, and tells himself this is the year he will get into mountaineering.