A notable food delivery service moved more than 500 agents to Talkdesk Enterprise Contact Center Platform – replacing RingCentral and beating rival competitor, Serenova, with 99.99% uptime and cloud flexibility. This customer needed a reliable and stable contact center solution with the flexibility to accommodate their growing operations throughout North America. Talkdesk will stabilize and unify operations while allowing the company to provide a complete omnichannel experience to its customers.
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“The rise of food delivery companies in recent years has created an extremely competitive market, making customer service the competitive differentiator. Since the same product is available through multiple delivery vendors, it is the service received that wins and keeps the customer,” said Tiago Paiva, CEO of Talkdesk. “The stability, quality and flexibility of Talkdesk’s platform empowers companies to provide a superior customer experience.”
Moving to Talkdesk from its previous, unstable platform, eliminates costly downtime for the company which depends on quickly connecting with their customers on both inbound and outbound channels. In their crowded and highly-competitive industry, a missed connection directly results in a lost customer. Additionally, if an agent cannot connect to notify the customer of an order arrival, or if the call quality is poor, the company’s reputation is diminished. Talkdesk Enterprise Contact Center Platform offers their new customer unmatched stability, the highest call quality and an easy-to-use solution, seamlessly integrated with their existing CRM. The company’s move to Talkdesk enables them to provide a superior customer experience, setting them apart from the competition and boosting productivity.
Interested in learning more? Register below to attend (or watch recording of) our 30-minute webinar with Frost & Sullivan Principal Analyst, Nancy Jamison. We will deliver fresh perspectives on the important trends and must-haves that will differentiate your customer experience delivery well into the future: