Call Center Friday May 11, 2018

Why Are Millennials the Driving Force Behind Contact Center Gamification?

"There is one very profound distinction that makes this generation different given the period they were born in (between 1980s and 2000s). It's the first group of people that grew up with video games as a part of their day-to-day lives. "

– Pascal Leclerc, Vice President of Marketing and Product Strategy, nGUVU

Connect your Talkdesk contact center with a suite of industry-leading apps

Pascal Leclerc

Pascal is the Vice President of Marketing & Product Strategy at nGUVU. nGUVU's mission is to create a better everyday work experience for contact center agents. They gamify their responsibilities, empowering and motivating them to self-manage and improve continuously by bringing a sense of fun and collaboration to achieving objectives.

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