Contact Center Trends

Are You Really Ready for Chatbots in Your Contact Center? Part I

Are You Really Ready for Chatbots in Your Contact Center? Part I
by Christina Gates

December 17, 2019

min read

"25% of customer service and support operations will have integrated bots across engagement channels by 2020."

Gartner

EBOOK

Making the Move to Omnichannel

Christina Gates

Christina Gates has spent six years in the contact center industry, helping companies move to the cloud, embrace new technologies and deliver better experiences one customer conversation at a time. She has 2 dogs, 1 (essential) espresso machine and no regrets.

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