Call Center

Why an Omnichannel Experience is Critical for Modern Contact Centers

Why an Omnichannel Experience is Critical for Modern Contact Centers
by Melanie Turek

August 6, 2019

min read

Frost & Sullivan: How Digital Transformation Impacts the Modern Contact Center

Melanie Turek

Melanie Turek is a VP of Research at Frost & Sullivan, where she specializes in the area of connected work. Melanie has been a full-time tele-commuter for 20 years, allowing her to live in small-town Colorado where she skis, bikes, hikes and tries to avoid shoveling snow as much as possible.

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