It’s the eve of Opentalk18 and the flurry of activity that’s happening in our San Francisco Talkdesk office is creating an electricity that you can feel in the air. Our leadership team is making the final preparations for the keynote address that’s happening tomorrow, many of our amazing customers are already onsite and in the midst of training, and our event team is completing the transformation of Pier 48. Our third Opentalk is shaping up to be our best one yet.
Whether you’ll be joining us onsite, or following along online, here is a sneak peek of what you can expect from this week’s big event.
Frontline Employees Are Instrumental To Magical Customer Experiences
This shouldn’t be a shocker, but the truth of the matter is that companies don’t spend enough time, energy, and resources in evaluating and improving the customer experience. Frontline employees, specifically, are often left to make-do with disconnected technologies, limited coaching, and ambiguous expectations. Between the keynote speakers and breakout sessions, Opentalk18 will be filled with insights on the dangers of pursuing the status quo and the benefits of shifting the way that we engage and equip frontline employees.
Big News From Talkdesk
Surprise, surprise, but we have some pretty major announcements planned for the Talkdesk keynote on Wednesday. We’re going to double-down on our commitment to making customer service less terrible through a number of advancements in our technology and by stepping into uncharted territory within the contact center industry. That’s all that we can say for now, but follow along on social media using #Opentalk18 for live announcements during the big event.
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Things Are Just Starting To Get Interesting for Contact Centers
Contact Center guru Brad Cleveland has often said, “There’s never been a more interesting time to work in contact centers”, and his words are truer today than ever before. From the innovations in technology, to the shift in how call centers provide service, to the importance of the customer experience in helping organizations to stand apart from the competition, it’s just starting to get exciting. At Talkdesk, we believe that the best is yet to come and that the future couldn’t be brighter for leaders who want to deliver magical customer experiences.
We invite you to join us on this adventure of helping organizations to provide the best possible customer experiences. Subscribe to our blog today if you’re ready to learn more.