Digital Transformation

5 best practices for a successful business transformation

5 best practices for a successful business transformation
by Katherine Lovelace

February 27, 2020

min read


Talkdesk Business Transformation Services: a new service offering backed by Talkdesk’s white-glove approach and expertise in driving customer experience strategies, enablement and success for global enterprises.

Katherine Lovelace

Katherine has been working in the Contact Center industry since 2007, consulting with hundreds of companies of all sizes, Fortune 100 companies to small startups, in order to define, plan and execute on their customer experience strategy. She has worked with organizations such as American Express, Visa, Paypal, Symantec, Nvidia, and Comcast to improve their contact center operations. Katherine brings a wide breadth of experience in how to optimize business processes combined with technology investment to maximize efficiencies without compromising on the customer experience. She completed her MBA at Wharton and her B.A at UCLA.

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