White Paper

Conversational Automation

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To help provide clarity on the types of chatbots and how they can best serve businesses, this snapshot guide looks to answer three key questions:

  • Has the hype around what chatbots can do today overpowered the necessity for businesses to assess what they need them to do?
  • How can businesses make sense of such a confusing landscape where there seems to be a metaphoric arms race to launch a chatbot?
  • How exactly should businesses move forward, from taking their first steps in exploring service automation to operationalising a fleet of goal-driven chatbots


With these questions answered, we hope this guide will help businesses to take an “inside-out” view of their chatbot needs. That they will be able to de-clutter the “noise” around AI and build a strong roadmap for their service automation needs.

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