Talkdesk QM Assist™: AI-enabled efficiency and automation.
With Talkdesk Quality Management™, it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. On top of Talkdesk Quality Management, we built Talkdesk QM Assist, a tool that allows you to augment and streamline your quality management process using AI and speech analytics.
Watch this on-demand demo to learn how Talkdesk QM Assist:
- Augments your evaluation capabilities by adding an AI and speech analytics layer to your standard Quality Management tools.
- Helps you scale coaching and performance by using AI to automate the quality management process.
- Empowers supervisors and quality analysts so they can spend more time coaching agents.
