Opentalk

Scaling Support Operations

Fill out the form and watch the recording!


SPEAKER:
Jonathan Friesen, Operations Director, Jane Software

Over the past 5 years, Jane Software has scaled its Support team from the original co-founder to 51 agents using Talkdesk. In this session, learn how the company architected its network infrastructure to use Talkdesk effectively, and how it set-up staffing levels and schedules to handle customers' calls.

We use cookies to improve your browsing experience. More information. Ok