The soft sell: the implications of softphone technology for your company

The Soft Sell: The Implications of Softphone Technology for Your Company

In the “Soft Sell” Ebook, we examine the advantages of softphone technology as a call center software solution. In Chapter 1, we discuss the basic definitions and concepts in the space. Chapter 2 gives an overview of telephone technology history as a whole, all the way back to Alexander Graham Bell. Chapter 3 is a head-to-head matchup of hardphones and softphones, with attention paid to the salient differences and similarities. The Ebook concludes with an analysis of the Talkdesk softphone technology as a model for excellence in Chapter 4.