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Talkdesk Workforce Management

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For large and small scale contact centers, Talkdesk Workforce Management can improve the efficiency of your operation and agent engagement. Easily manage forecasting and scheduling for multiple locations, departments, channels, and skill groups with ease.

Create and manage shift structures instantly, drag and drop existing schedules, build custom schedule templates, or use auto-scheduling to create optimized, legally compliant schedules with a few simple clicks.

With advanced capabilities like Intraday Assist, Smart Shift Management, and Schedule Assist you will get more done with far less effort.

Check out this document to learn more!

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