Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

Maximise Agent Productivity and Reduce Turnover

third

hero

<h3>Opa! Parece que há um problema ao carregar sua experiência de conteúdo.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Surging contact volumes, low agent engagement, high turnover, and difficulty filling open roles — sound familiar? If so, you’re not alone. Contact centres are struggling with an unprecedented talent shortage. Even well-staffed contact centres have an opportunity to drastically improve productivity and performance in the era of hybrid work.
To address these challenges, leading organisations need to combine innovative strategies with cutting-edge technology to hire, develop, and retain high-performing agents more effectively. This on-demand Talkdesk session explores steps your contact centre can take to:
<ul class="text text--16">
<li>Controle os custos, reduzindo a rotatividade dos agentes.</li>
<li>Melhore CSAT com insights de desempenho orientados pela IA e treinamento personalizado.</li>
<li>Aumente a eficiência operacional, otimizando a utilização dos agentes e aumentando a produtividade.</li>
<li>Construa seu caso de negócios para investimentos de experiência de agente.</li>
</ul>
Plus, get instant access to popular resources from CCW, Blake Morgan, and more that guide you through strategies and best practices to create a strong, frictionless environment for your employees — along with key stats and findings from this session.

Preencha o formulário para assistir à gravação.

side_form

10 Casos de Uso da IA para Reduzir o Tempo Médio de Gerenciamento de Chamadas

As 3 principais formas de reduzir os volumes de chamadas

Talkdesk Cases

Live Dashboards

card_related

Register and watch the Maximise Agent Productivity and Reduce Turnover – APAC Webinar.

Maximise Agent Productivity and Reduce Turnover

Aguarde enquanto validamos suas configurações de privacidade.

Você também pode estar interessado em:

10 Casos de Uso da IA para Reduzir o Tempo Médio de Gerenciamento de Chamadas

As 3 principais formas de reduzir os volumes de chamadas

Talkdesk Cases

Live Dashboards