Talkdesk Ranked #1 Overall for Global Contact Center Grid for 6th Consecutive Season in G2 Reports

More than 1,500 users rate Talkdesk as a five-star contact center as a service vendor, positioning Talkdesk as a record holder among contact center vendors

SAN FRANCISCO – September 12, 2023 – Talkdesk®, Inc., a global AI-powered cloud contact center leader for customer-obsessed companies, again earns the #1 spot in the G2 Fall Reports 2023 for Overall Global Grid for Contact Centers. This is the sixth consecutive season Talkdesk achieved this top leadership position, receiving the highest satisfaction score among products in the Contact Center category, with 94% of users rating it four or five stars.

Talkdesk is positioned in the Leader quadrant of 102 G2 reports. With more than 1,500 five star ratings, the company remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site.

Talkdesk performance highlights from the G2 Fall Reports 2023 include:

Contact Center 

• Talkdesk ranks #1 overall based on G2 Score.
• Talkdesk ranks #1 in Mid-Market and Enterprise Grids based on G2 Score.

Call Center Infrastructure

• Talkdesk received badges for Best Results and Best Established ROI for the Enterprise Results Index.
• Talkdesk received the Most Implementable badge for the Enterprise Implementation Index.

Contact Center Knowledge Base

• Talkdesk received a Leader badge on the Global Grid.

Contact Center Workforce

• Talkdesk ranks #1 overall on the Contact Center Workforce Usability, Relationship, and Results Indices.
• Talkdesk has a G2 Satisfaction Score of 99 out of a possible 100.

Auto Dialer

• Talkdesk ranks #1 overall on the Auto Dialer Global Grid. 

Speech Analytics

• Talkdesk ranks #1 overall on the Speech Analytics Usability Index.

Contact Center Quality Assurance

• Talkdesk ranks #1 overall based on the Contact Center Quality Assurance Grid.

Overall, Talkdesk earned 150 G2 badges, including Leader, Fastest Implementation, Best Relationship, Best Results, Most Implementable, Best Usability, Easiest Admin, Easiest Setup, Users Most Likely to Recommend, Best Support, Best Meets Requirements, Best Estimated ROI, and Easiest to Use.

Additional Resources 

• Learn how to unleash the power of modern customer service.
• View more Talkdesk awards and recognition.

Social Networks 

• Talkdesk Community: https://www.talkdesk.com/customer-community
• Blog: https://www.talkdesk.com/blog/
• Twitter: https://twitter.com/Talkdesk
• LinkedIn: https://www.linkedin.com/company/talkdesk/

About Talkdesk

A Talkdesk® é líder global em contact center na nuvem para empresas de todos os tamanhos. A Talkdesk CX Cloud e Industry Experience Clouds ajudam as empresas a fornecerem um atendimento ao cliente moderno à sua maneira. Nossa plataforma de contact center confiável, flexível e inovadora utiliza IA e automação para gerar resultados excepcionais para seus clientes e melhorar os resultados. Atendendo a clientes corporativos em mais de 100 países, fazemos parcerias com nossos clientes para oferecer inovação contínua e resultados revolucionários. Nosso compromisso inabalável de fazer o que dizemos que faremos e nosso investimento nos mais altos níveis de segurança e confiabilidade para nossos produtos nos tornam inigualáveis no setor. Melhore as experiências dos clientes, aumente a eficiência e aumente a receita com a Talkdesk, uma plataforma de contact center na nuvem desenvolvida para o seu setor. Saiba mais e veja uma demonstração autoguiada em www.talkdesk.com.

A Talkdesk é uma marca registrada da Talkdesk, Inc. Todos os nomes de produtos e empresas são trademarks™ ou marcas registadas® dos seus respetivos titulares.O seu uso não implica qualquer afiliação ou endosso por parte dos mesmos.  

Contato de mídia: 

Christie Blake

[email protected]