Talkdesk Ranked #1 Overall for Global Contact Center Grid for 6th Consecutive Season in G2 Reports

More than 1,500 users rate Talkdesk as a five-star contact center as a service vendor, positioning Talkdesk as a record holder among contact center vendors

SAN FRANCISCO – September 12, 2023 – Talkdesk®, Inc., a global AI-powered cloud contact center leader for customer-obsessed companies, again earns the #1 spot in the G2 Fall Reports 2023 for Overall Global Grid for Contact Centers. This is the sixth consecutive season Talkdesk achieved this top leadership position, receiving the highest satisfaction score among products in the Contact Center category, with 94% of users rating it four or five stars.

Talkdesk is positioned in the Leader quadrant of 102 G2 reports. With more than 1,500 five star ratings, the company remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site.

Talkdesk performance highlights from the G2 Fall Reports 2023 include:

Contact Center 

• Talkdesk ranks #1 overall based on G2 Score.
• Talkdesk ranks #1 in Mid-Market and Enterprise Grids based on G2 Score.

Call Center Infrastructure

• Talkdesk received badges for Best Results and Best Established ROI for the Enterprise Results Index.
• Talkdesk received the Most Implementable badge for the Enterprise Implementation Index.

Contact Center Knowledge Base

• Talkdesk received a Leader badge on the Global Grid.

Contact Center Workforce

• Talkdesk ranks #1 overall on the Contact Center Workforce Usability, Relationship, and Results Indices.
• Talkdesk has a G2 Satisfaction Score of 99 out of a possible 100.

Auto Dialer

• Talkdesk ranks #1 overall on the Auto Dialer Global Grid. 

Analisi vocale

• Talkdesk ranks #1 overall on the Speech Analytics Usability Index.

Contact Center Quality Assurance

• Talkdesk ranks #1 overall based on the Contact Center Quality Assurance Grid.

Overall, Talkdesk earned 150 G2 badges, including Leader, Fastest Implementation, Best Relationship, Best Results, Most Implementable, Best Usability, Easiest Admin, Easiest Setup, Users Most Likely to Recommend, Best Support, Best Meets Requirements, Best Estimated ROI, and Easiest to Use.

Additional Resources 

• Learn how to unleash the power of modern customer service.
• View more Talkdesk awards and recognition.

Social Networks 

• Talkdesk Community: https://www.talkdesk.com/customer-community
• Blog: https://www.talkdesk.com/blog/
• Twitter: https://twitter.com/Talkdesk
• LinkedIn: https://www.linkedin.com/company/talkdesk/

About Talkdesk

Talkdesk® è leader dei contact center su cloud per aziende di tutte le dimensioni. Talkdesk CX Cloud e Industry Experience Cloud aiutano le aziende a fornire un servizio clienti all'avanguardia e personalizzato. La nostra piattaforma di contact center affidabile, flessibile e innovativa, sfrutta l'IA e l'automazione per ottenere risultati eccezionali per i clienti e migliorare i profitti. Forniamo un servizio clienti enterprise in oltre 100 paesi e collaboriamo con i nostri clienti per offrire innovazione continua e risultati rivoluzionari. Il nostro impegno costante nel fare ciò che sosteniamo di fare e il nostro investimento nei più alti livelli di sicurezza e affidabilità per i nostri prodotti fanno sì che non siamo secondi a nessuno nel settore. Migliora l'esperienza dei clienti, aumenta l'efficienza e incrementa i ricavi con Talkdesk, una piattaforma di contact center su cloud costruita per il tuo settore. Per saperne di più e partecipare a una demo autoguidata, visita il sito www.talkdesk.com.

Talkdesk è un marchio registrato di Talkdesk Inc. Tutti i nomi di prodotti e società sono marchi di fabbrica™ o marchi registrati® dei rispettivi proprietari. Il loro uso non implica alcuna affiliazione o approvazione da parte dei rispettivi proprietari.  

Contatto per i media: 

Christie Blake

[email protected]