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Press Release

Talkdesk Ranked #1 Overall for Global Contact Center Grid for 6th Consecutive Season in G2 Reports

More than 1,500 users rate Talkdesk as a five-star contact center as a service vendor, positioning Talkdesk as a record holder among contact center vendors


SAN FRANCISCO – September 12, 2023 – Talkdesk®, Inc., a global AI-powered cloud contact center leader for customer-obsessed companies, again earns the #1 spot in the G2 Fall Reports 2023 for Overall Global Grid for Contact Centers. This is the sixth consecutive season Talkdesk achieved this top leadership position, receiving the highest satisfaction score among products in the Contact Center category, with 94% of users rating it four or five stars.

Talkdesk is positioned in the Leader quadrant of 102 G2 reports. With more than 1,500 five star ratings, the company remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site.

Talkdesk performance highlights from the G2 Fall Reports 2023 include:

Contact Center 

  • Talkdesk ranks #1 overall based on G2 Score.
  • Talkdesk ranks #1 in Mid-Market and Enterprise Grids based on G2 Score.

Call Center Infrastructure

  • Talkdesk received badges for Best Results and Best Established ROI for the Enterprise Results Index.
  • Talkdesk received the Most Implementable badge for the Enterprise Implementation Index.

Contact Center Knowledge Base

  • Talkdesk received a Leader badge on the Global Grid.

Contact Center Workforce

  • Talkdesk ranks #1 overall on the Contact Center Workforce Usability, Relationship, and Results Indices.
  • Talkdesk has a G2 Satisfaction Score of 99 out of a possible 100.

Auto Dialer

  • Talkdesk ranks #1 overall on the Auto Dialer Global Grid. 

Speech Analytics

  • Talkdesk ranks #1 overall on the Speech Analytics Usability Index.

Contact Center Quality Assurance

  • Talkdesk ranks #1 overall based on the Contact Center Quality Assurance Grid.

Overall, Talkdesk earned 150 G2 badges, including Leader, Fastest Implementation, Best Relationship, Best Results, Most Implementable, Best Usability, Easiest Admin, Easiest Setup, Users Most Likely to Recommend, Best Support, Best Meets Requirements, Best Estimated ROI, and Easiest to Use.


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About Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contact: 

Christie Blake

[email protected]