Comunicado de prensa

Talkdesk Ranked #1 Overall for Global Contact Center Grid for 6th Consecutive Season in G2 Reports

More than 1,500 users rate Talkdesk as a five-star contact center as a service vendor, positioning Talkdesk as a record holder among contact center vendors


SAN FRANCISCO – September 12, 2023 – Talkdesk®, Inc., a global AI-powered cloud contact center leader for customer-obsessed companies, again earns the #1 spot in the G2 Fall Reports 2023 for Overall Global Grid for Contact Centers. This is the sixth consecutive season Talkdesk achieved this top leadership position, receiving the highest satisfaction score among products in the Contact Center category, with 94% of users rating it four or five stars.

Talkdesk is positioned in the Leader quadrant of 102 G2 reports. With more than 1,500 five star ratings, the company remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site.

Talkdesk performance highlights from the G2 Fall Reports 2023 include:

Contact Center 

  • Talkdesk ranks #1 overall based on G2 Score.
  • Talkdesk ranks #1 in Mid-Market and Enterprise Grids based on G2 Score.

Call Center Infrastructure

  • Talkdesk received badges for Best Results and Best Established ROI for the Enterprise Results Index.
  • Talkdesk received the Most Implementable badge for the Enterprise Implementation Index.

Contact Center Knowledge Base

  • Talkdesk received a Leader badge on the Global Grid.

Contact Center Workforce

  • Talkdesk ranks #1 overall on the Contact Center Workforce Usability, Relationship, and Results Indices.
  • Talkdesk has a G2 Satisfaction Score of 99 out of a possible 100.

Auto Dialer

  • Talkdesk ranks #1 overall on the Auto Dialer Global Grid. 

Speech Analytics

  • Talkdesk ranks #1 overall on the Speech Analytics Usability Index.

Contact Center Quality Assurance

  • Talkdesk ranks #1 overall based on the Contact Center Quality Assurance Grid.

Overall, Talkdesk earned 150 G2 badges, including Leader, Fastest Implementation, Best Relationship, Best Results, Most Implementable, Best Usability, Easiest Admin, Easiest Setup, Users Most Likely to Recommend, Best Support, Best Meets Requirements, Best Estimated ROI, and Easiest to Use.


Recursos adicionales: 


Redes sociales 


Acerca de Talkdesk

Talkdesk® es un líder mundial en contact centers en la nube para empresas de todas las dimensiones. Talkdesk CX Cloud e Industry Experience Clouds ayudan a las empresas a brindar un servicio de atención al cliente moderno a su medida. Nuestra plataforma de contact center confiable, flexible e innovadora aprovecha la IA y la automatización para generar resultados excepcionales para sus clientes y mejorar la cuenta de resultados. Prestamos servicio a clientes empresariales en más de 100 países y nos asociamos con nuestros clientes para ofrecer innovación continua y resultados revolucionarios. Nuestro compromiso inquebrantable de cumplir con lo que decimos que vamos a hacer y nuestra inversión en los más altos niveles de seguridad y confiabilidad para nuestros productos hacen que seamos insuperables en el sector. Mejore las experiencias del cliente, aumente la eficiencia e incremente los ingresos con Talkdesk, una plataforma de contact center en la nube creada para su sector. Obtenga más información y vea una demostración autoguiada en www.talkdesk.com.

Talkdesk es una marca registrada de Talkdesk, Inc. Todos los nombres de productos y empresas son marcas comerciales™ o marcas registradas ® de sus respectivos propietarios. El uso de los mismos no implica ninguna afiliación o respaldo por parte de los mismos.  

Contactos para los medios de comunicación: 

Christie Blake

[email protected]