January 5, 2021 – Embarking on a search for a new contact center solution can be an arduous process for any size organization. Despite extensive research, analysis and valuable analyst reports such as the Gartner Magic Quadrant and The Forrester Wave to identify industry Leaders, procurement teams face the difficult task of differentiating between seemingly similar solutions. As customer service providers increasingly turn to the flexibility of cloud solutions, Cloud Contact Center Buyer’s Kit from Talkdesk® offers a comprehensive resource center to help customer service providers crystalize needs and guide the decision making process.
The Cloud Contact Center Buyer’s Kit offers a one-stop solution for procurement teams and CX leaders to build a business case for moving to a cloud contact center. The kit provides tools and resources to streamline the research and evaluation process for buyers to identify the ideal cloud contact center solution.
Cloud Contact Center Buyer’s Kit includes:
By leveraging the tools and resources available in the Cloud Contact Center Buyer’s Kit, companies can ensure that the necessary due diligence is performed and confidently select the right cloud contact center solution to meet their business needs. Highlights for procurement teams include:
“The Cloud Contact Center Buyer’s Kit provides solution decision-makers, such as the CX and IT teams, with everything needed to gain a deeper understanding of the contact center market and confidently select the ideal cloud solutions to make CX a competitive advantage.” – Wendy Close, vice president of product marketing, Talkdesk
Tweet this: @Talkdesk launches Cloud Contact Center Buyer’s Kit — a comprehensive resource center to help customer service providers crystalize needs and guide the decision-making process. https://bit.ly/3nmi9Xj
Talkdesk® is a cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.