Press Release
Rapidly Expanding Delivery Service to Leverage 99.99% Uptime from Talkdesk for 500 Agents
Talkdesk replaces RingCentral and beats Serenova for growing food delivery customer
SAN FRANCISCO, September 4, 2018 — Talkdesk, the enterprise contact center platform and fastest growing Contact Center as a Service provider, today announced a notable food delivery service moved more than 500 agents to Talkdesk Enterprise Contact Center Platform. This new customer needed a reliable and stable contact center solution with the flexibility to accommodate their growing operations throughout North America. Talkdesk will stabilize and unify operations while allowing the company to provide a complete omnichannel experience to its customers.
“The rise of food delivery companies in recent years has created an extremely competitive market, making customer service the competitive differentiator. Since the same product is available through multiple delivery vendors, it is the service received that wins and keeps the customer,” said Tiago Paiva, CEO of Talkdesk. “The stability, quality and flexibility of Talkdesk’s platform empowers companies to provide a superior customer experience.”
Moving to Talkdesk from its previous, unstable platform, eliminates costly downtime for the company which depends on quickly connecting with their customers on both inbound and outbound channels. In their crowded and highly-competitive industry, a missed connection directly results in a lost customer. Additionally, if an agent cannot connect to notify the customer of an order arrival, or if the call quality is poor, the company’s reputation is diminished. Talkdesk Enterprise Contact Center Platform offers their new customer unmatched stability, the highest call quality and an easy-to-use solution, seamlessly integrated with their existing CRM. The company’s move to Talkdesk enables them to provide a superior customer experience, setting them apart from the competition and boosting productivity.
Additional Information
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About Talkdesk
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.
Media Contact:
Gavin Gustafson
(801) 560-0073