Press Release
Ellit Groups, Talkdesk partner to deliver contact center as a service and customer experience automation for healthcare service desks
Ellit Groups selects Talkdesk Healthcare Experience Cloud and Customer Experience Automation platform to power its managed service offering
PALO ALTO, Calif. and LOS ANGELES — February 25, 2026 — Talkdesk®, Inc., a leader in Customer Experience Automation (CXA), today announced a strategic partnership with healthcare IT consulting and managed services organization Ellit Groups to support the delivery of AI-powered contact center as a service (CCaaS) and CXA across healthcare service desk operations.
Ellit Groups selected Talkdesk Healthcare Experience Cloud™ as its core CCaaS platform to power managed services for information technology (IT) help desk, patient service desk, and physician service desk environments. The platform provides a standardized, secure, and scalable foundation for service delivery across clinical, administrative, and technical workflows.
Powered by Talkdesk Customer Experience Automation (CXA) platform, the solution enables Ellit Groups to manage high-volume service interactions while preserving flexibility for complex, human-led engagement. Talkdesk integrates with leading healthcare and enterprise systems, including Epic, Oracle Health, Athenahealth, and ServiceNow, ensuring continuity and operational alignment across service desk operations.
As a service-first organization, Ellit Groups continually evaluates how to deliver high-quality, high-value services while remaining fiscally responsible and price competitive. After assessing CCaaS platforms across multiple industries, Ellit Groups selected Talkdesk for its AI-native architecture, healthcare focus, and ability to drive measurable outcomes without disrupting existing technology investments.
“At Ellit Groups, we view contact center as a service as a strategic capability, not a technology feature,” said Pamela Saechow, chief executive officer of Ellit Groups. “With the power of customer experience automation, Talkdesk enables us to standardize, scale, and continuously improve service delivery across IT, patient, and physician service desks while keeping the experience human-centered and outcome-driven.”
“With Talkdesk, we can reduce administrative burden while preserving the human touch,” said Guy Tennyson, vice president of digital patient experience at Ellit Groups. “Healthcare organizations gain greater efficiency, visibility, and confidence as they scale service delivery.”
“Ellit Groups brings deep healthcare expertise and a proven managed services model,” said Breanna Kuhl, vice president, strategic partners and channel chief, Americas at Talkdesk. “Talkdesk provides the contact center and customer experience automation foundation that enables scalable, accountable, and human-first service desk experiences.”
Talkdesk and Ellit Groups co-moderated a chief information officer (CIO) roundtable at ViVE 2026 titled “Driving Transformation Through AI – Adoption, Governance, and Future Challenges.”
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA) — a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations