Press Release

Talkdesk achieves Amazon Web Services Healthcare ISV Competency for enhancing provider operations, patient experiences

Recognition validates Talkdesk innovation in industry-tailored customer experience solutions

  • Proven customer success with Talkdesk Healthcare Experience Cloud™ drove the Competency designation.  
  • Taking an industry-specific approach to customer experience (CX) recognizes Talkdesk as a provider with the right experience and expertise for Amazon Web Services (AWS) customers.
  • With the addition of the Healthcare Competency, Talkdesk has now achieved three AWS Competencies, including Conversational Artificial Intelligence (AI) Software and Retail ISV Competencies.

SAN FRANCISCO – July 9, 2024 – Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it has achieved the Amazon Web Services (AWS) Healthcare ISV Competency

Talkdesk has been recognized for its expertise in using AWS technologies and proven success in empowering healthcare provider customers with innovative, industry-specific tools that enhance operational effectiveness and patient experience. 

AWS Competency Partners are measured against a high standard to gain an AWS Specialization, which helps AWS customers find service providers with the right expertise, solutions, and experience to meet their organization goals.

Talkdesk offers a robust suite of integrated CX applications and products tailored to specific industries’ use cases. Talkdesk Healthcare Experience Cloud™ for providers is now designated a trusted AWS-based solution to help those customers enhance their business. The purpose-built contact center solution for healthcare systems makes the patient experience synchronized, personalized, and convenient across all digital and voice communication channels. Customers benefit from the solution coming pre-integrated with electronic health record (EHR) systems, pre-designed with provider-patient workflows, and pre-trained with AI for healthcare expertise.

Proven customer success with Talkdesk Healthcare Experience Cloud and within the healthcare industry drove the Competency designation. Elevance Health is a joint Talkdesk and AWS customer. Talkdesk, leveraging AWS technologies, delivered a comprehensive contact center solution that gave Elevance Health visibility and data in real-time to deliver care at scale and anywhere, at any time, to better serve its members.

This is the third AWS Competency for Talkdesk, following Conversational AI Software and Retail ISV Competency achievements in 2023. 

Supporting Quote

Patty Hayward, general manager of Healthcare and Life Sciences at Talkdesk, said: “The AWS Healthcare ISV Competency recognizes how Talkdesk’s industry-specific innovation on AWS powers customer success. We look forward to partnering with more AWS healthcare provider customers to help them transform the patient experience and streamline operations.”

About Talkdesk

Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions. 

Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Media Contact:

Talkdesk Public Relations

[email protected]